Help mode : troubleshooting
Problem : cannotstarthoudini
Platform : linux
Using commercial version : no
Can start hkey : yes
Can see sesinetd : yes
Machine is named localhost : no
Has ethernet card : yes
Has license(s) for this product : no
It was working : yes
All licenses have expired for product: no
Has a server license : no
PHPSESSID: c78630dae88387ad1822018a8c41002e


here's the info above. If anyone can help that would be great. When I try to redeem my licenses via hkey, the reply is “you are not currently entitled to any licenses”. However, a double/triple check at http://service.sidefx.com. [service.sidefx.com.] reveals that I do in fact have licenses for the upgrade available (status: “Unknown until redeemed”).

So I am guessing that this is the result of something I'm overlooking. (See troubleshooting diag above)

Also: hkey indicates have an invalid server key? …The notice shows up in red on the bottom of hkey server information tab. Also in the server information tab: another red button indicating this: The license server may not serve licenses.

any ideas? reinstall? If yes what are the options step-by-step? I believe I did everything necessary for installing new license data (because I know that new licenses are needed for H9.5)

btw - H9.1 works just fine.