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How do I contact support?
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If you are experiencing difficulties with licensing Houdini:
- Generate the License Diagnostic.
- Attach the diagnostic file to an email addressed to support@sidefx.com
If you are having other issues such as crashes or error messages:
- Follow the steps above to provide the support team with the License Diagnostic.
- Attach any crash logs generated.
- If Houdini will stay open long enough, attach the reported machine information.
Please include the account number or email associated with your SideFX account if writing from a different address.