9.5 to 10 and reinstall ?

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two things
first when i go to purchase an upgrade to 10 it asks for Licensing password. where do i get this password. I enter the password i use to get my license for 9.5 but it doesn't work.

second thing i current uninstalled 9.5 and the 9,5 license. where can i download 9.5 software from. so i can reinstall it on my new pc.
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FAQ
http://www.sidefx.com/index.php?option=com_content&task=view&id=1209&Itemid=273 [sidefx.com]

Q.I can't log into my account for licensing. What do I do?

A. Please contact support@sidefx.com.
Chris McSpurren
Senior Quality Assurance Specialist
SideFX
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Yeah but where can i download 9.5.
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Sweet thnx
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