For visual effects studios, game studios and 3D artists who want to maximize their investment in Houdini, the Annual Upgrade Plan provides key advantages such as production-level technical support and online daily builds containing the latest software enhancements.
The plan includes access to the SideFX support team which is renowned for their fast, courteous service and high level of production expertise. Whether you are configuring Houdini, troubleshooting a production issue, or prototyping an effect for a new project, you can rely on our team to provide you with first class support.
The Annual Upgrade Plan [AUP] offers you automatic upgrades, predictable budgeting and access to industry leading support.
- With Perpetual licenses, you can take advantage of these benefits in your first year then renew annually. If you go off the program then you will need to repurchase a new Houdini license to get back on AUP.
- The Annual Upgrade Plan is also included with Rental Licenses. This pay-as-you-go approach includes all of the benefits built into a single rental price.
First Class Service
E-mail Support
The SideFX support team is renowned for fast, courteous service and a high level of production expertise. Whether you are configuring Houdini, troubleshooting a production issue, or prototyping an effect for a new project, you can rely on our team of production specialists to respond appropriately to the severity of your request and, if necessary, escalate any issues to R&D.
Direct Access to Bug Database
As an Annual Upgrade Plan member you can now track your own software issues and RFE”S [Request Feature Enhancement]. Log-in and communicate directly with SideFX to sort out your issue then find out which build contains the related enhancement.
A Personal Touch
Shot Guidance
Talk to the support team early in production and they will help you prototype a solution to your most challenging problems in Houdini. Share files and work together to find the best approach.
Webinar Sessions
In certain cases, the ideal way to share information is through an online webinar session where a SideFX production specialist can walk you through a solution to an issue or explore ideas for your next big shot. A personal touch for situations that require special attention.
10 YEARS
OF INNOVATION
The following chart showcases some of the key innovations made available to AUP customers over the last 10 years.